Terms and Conditions

Last Updated: 28 June 2025

Welcome to Case Study Coach! These Terms and Conditions ("Terms") govern your use of our website, services, and application (collectively, the "Service"), provided by [Your Company Name] ("we", "us", or "our").

By creating an account or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

1. User Accounts & Eligibility

1.1. Eligibility

You must be at least 16 years of age to create an account and use the Service. By using the Service, you represent and warrant that you meet this age requirement.

1.2. Account Registration

You agree to provide accurate, current, and complete information during the registration process. You are solely responsible for maintaining the accuracy of this information.

1.3. Account Security

You are responsible for safeguarding your account password and for all activities that occur under your account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

2. Subscriptions, Payments, and Refunds

2.1. Subscriptions

Our Service may be offered under different subscription plans. The features and pricing for these plans are detailed on our website. We reserve the right to modify subscription plans and prices at any time.

2.2. Billing

By purchasing a subscription, you authorize us to charge your chosen payment method on a recurring basis (e.g., monthly or annually) without further authorization from you, until you cancel your subscription.

2.3. Price Changes

Should we change the pricing for existing subscription plans, we will provide you with reasonable prior notice, for example, via email, before the changes take effect.

2.4. Cancellation

You may cancel your subscription at any time through your account settings. The cancellation will take effect at the end of your current billing period. You will retain access to the Service until your subscription expires.

2.5. Refund Policy

For your initial subscription purchase, you may be eligible for a refund if you cancel your subscription within seven (7) days of purchase. This policy is subject to mandatory local laws and regulations in your jurisdiction (such as a 14-day cooling-off period) which will be honoured where applicable. Beyond this initial period, or for any subscription renewals, fees are non-refundable except at our sole discretion or as required by law.

3. User-Generated Content & Data Usage

3.1. Content Ownership

You retain all ownership rights to the content you create and submit during your use of the Service, including your voice responses and their transcriptions ("User Content").

3.2. License to Us

By using the Service, you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, process, adapt, display, and distribute your User Content solely for the purposes of operating, providing, and improving the Service.

3.3. Service Improvement & AI Training

To enhance the user experience, we use your User Content to improve our products. This includes, but is not limited to, training our machine learning models, fine-tuning AI responses, improving AI feedback mechanisms, and constructing clearer case studies. All data used for these purposes is handled securely.

3.4. Data Privacy

We are committed to protecting your privacy. Your user data will not be sold or shared with third parties without your explicit consent, except as required to provide the Service or as required by law.

4. Intellectual Property

Excluding your User Content, all aspects of the Service—including the website, text, graphics, logos, software, AI-generated feedback, and our proprietary case studies—are the exclusive property of [Your Company Name] and its licensors. You agree not to copy, modify, distribute, sell, or lease any part of our Service or its intellectual property.

5. Disclaimers and Limitation of Liability

5.1. Service Provided "As-Is"

The Service is provided on an "as-is" and "as-available" basis without any warranties, express or implied. We do not warrant that the Service will be uninterrupted, secure, or error-free.

5.2. AI Feedback Disclaimer

The AI-powered feedback and guidance provided by the Service are for educational and practice purposes only. They are not a guarantee of future interview performance or job offers. You should not rely on this feedback as professional career advice.

5.3. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claims arising out of or relating to these Terms or your use of the Service, whether in contract, tort, or otherwise, is limited to the total amount of fees you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.

6. Termination

6.1. Termination by You

You may terminate your account at any time by deleting your account through the Service's settings. Please note that simply cancelling a subscription does not terminate your account.

6.2. Termination by Us

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without notice or liability, for any reason, including but not limited to:

• A breach of these Terms.
• Non-payment of subscription fees.
• Engaging in illegal or fraudulent activity.
• Attempting to reverse-engineer, compromise, or otherwise misuse the Service.
• Infringing upon our intellectual property rights.

6.3. Effect of Termination

Upon termination of your account, your right to use the Service will cease immediately. You may request the deletion of your User Content by contacting us, and we will make a reasonable effort to do so in a timely manner.

7. General Provisions

7.1. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

7.2. Changes to Terms

We may modify these Terms from time to time. We will notify you of any material changes by posting the new Terms on our website and, where feasible, by sending a notification to your registered email address. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

7.3. Contact Information

For any questions or notices regarding these Terms, please contact us at: hello@casestudycoach.com.